At doppio we strive to offer you an optimal shopping experience. Our customer service is therefore available daily to answer all questions and remove any doubts. We have made an overview of the most frequently asked questions below.
If you have a question that is not listed here or if you would like to receive more information, please contact our customer service!
Yes, that’s possible! You can schedule a non-binding test ride at one of our doppio stores. We really take the time there to tell and show you everything about the bike.
Everything you want to know about the operation of the doppio can be found in the user manual. But of course you can always call or email us with questions about your doppio!
Yes, you sure can! For business customers we offer the possibility to customize the bike. All doppios can be provided with the company logo and even painted in other colours. Additional costs will be charged for this. Please contact us directly to discuss the possibilities.
Because we make every doppio completely roadworthy for every customer, the delivery time of a doppio (when in stock) is 2-3 weeks on average. We give your new doppio a lot of attention to ensure that it drives wonderfully as soon as you get on the bike.
As soon as you have ordered a doppio, our technicians will get to work to get your doppio ready. This means that the bicycle is built with the accessories and settings of your choice. When the bike is ready, you will receive an email from us, after which you can agree on a delivery date. On this day we will ensure that your doppio is ready to be picked up or we will personally deliver it to your shipping address.
We recommend scheduling the first service within 3 months or when you have driven 500 km. Just what comes first. After that, an annual service to keep your doppio tiptop in order is recommended.
During a service (or maintenance) our technicians carry out a number of activities on your doppio to keep it safe, economical and in good condition. This way your doppio stays in good condition for longer and you can enjoy it longer.
Is your doppio ready for service? Make an appointment at the doppio service center.
Regular service
Customer can make use of doppio Service. However, there are costs associated with this service.
All repairs that fall under the warranty are of course at our expense! Such as, for example, a defect in the electronics or a battery that does not function properly.
All other repairs are at the customer’s expense. Think of a flat tire or a chain that has come to an end.
If you have any questions, you can always contact us of course.
*The decrease in battery capacity is not covered by the warranty.
We are of course happy to help you. For some situations it can be handy to solve it differently.
Do you have a service agreement with ANWB or Kinpolis?
Contact ANWB or Kingpolis to have it fixed.
Is the inside tire broken and it can’t be fixed?
Order a new inside tire online, the needed size is 20 inch.
Are you not sure how to solve your problem?
Contact the doppio service center.We’ll send someone your way to replace your tire. There are additional costs associated with this.
We have two options for this
We can mount a mudflap on your doppio so that the water no longer splashes on. Always make an appointment at the service center first.
We can fit an extended rear fender on your doppio. For this you also have to make an appointment at the service center.
We have two options for this
The standard buddyseat may not be high enough for you. We have customized buddyseats in multiple sizes (S, M, L, XL, XXL) available so you can sit higher or lower. Uncertain about the size? Please contact our customer service.
It is also possible that your steering wheel isn’t configured correctly for you. We can install a straight handlebar on your doppio so you don’t have to stretch your arms as much. Make an appointment at the doppio service center.
With new doppio’s we always advice to have your first service within 3 months, or 500 km. We can then fix problems like squeeky brakes.
Make an appointment in our Service Center and we’ll fix the squeeky brakes!
