At doppio we strive to offer you an optimal shopping experience. Our customer service is therefore available daily to answer all of your questions and remove any doubts. We have made an overview of the most frequently asked questions below.

If you have a question that is not listed here or if you would like to receive more information, please contact our customer service!

Yes, we understand very well that you have some questions about a doppio before you buy it. Everybody is welcome in one of the doppio stores, where we can explain you everything about a doppio. But of course you can also contact us directly if you have any questions.

You can order a doppio in two ways; with the doppio configurator you can customize your doppio to your liking. Go through all the steps of the configurator and add the product to your shopping cart. You can then complete the order via the checkout.

A doppio classico v4 can also be ordered without using the configurator. You only have to select your color and battery. Then add the product to the shopping cart by clicking the ‘Add to cart’ button. The same goes for all doppio accessories. Once in the shopping cart, choose a shipping method and proceed to the Checkout.

If in stock, the delivery time of a doppio takes 2 to 3 weeks. This is because we like our bikes to have the proper quality and safety checks before we send them out to customers.

Everything you want to know about the service to your doppio can be found at our service center. You can easily schedule an appointment online there.

To the doppio service center

doppio has a collaboration with to handle doppio subscriptions. From a fixed price per month, you can drive a brand new doppio, including insurance, breakdown assistance, repairs and maintenance.

More information about the doppio subscription

Does the display come on when you press the middle button (3 seconds) on the left control unit?


  1. Check if your battery is charged.
  2. Check that the battery is in the ‘on’ position (switch on the end of the battery).
  3. Check whether the battery is properly inserted and whether it is locked.


Is there a red exclamation mark at the top right of your screen?
Contact our doppio service center.

Is there no exclamation mark?
Check the rotation sensor on the right pedal. When you pedal, does a red light appear there?
If so, check if the disc is close enough to the sensor.

Is there no red light at the rotation sensor?
Contact the doppio service center.The rotation sensor may be defective.