At doppio we strive to offer you an optimal shopping experience. Our customer service is therefore available daily to answer all questions and remove any doubts. We have made an overview of the most frequently asked questions below.

If you have a question that is not listed here or if you would like to receive more information, please contact our customer service!

Yes, we understand very well that you have some questions about a doppio before you buy it. Everyone is welcome to come by one of our doppio stores where we can explain everything to you. But of course you can also contact us directly if you have any questions.

You can order a doppio in two ways; with the doppio configurator you can customize your doppio to your liking. Go through all the steps of the configurator and add the product to your shopping cart. You can then complete the order via the checkout.

A doppio classico connected can also be ordered without the configurator. You only have to select your color and battery. Then add the product to the shopping cart by clicking the ‘Add to cart’ button. The same goes for all doppio accessories. Once in the shopping cart, choose a shipping method and proceed to the Checkout.

Indien op voorraad dan is de levertijd van een doppio 3 tot 4 weken. Dit komt omdat we graag willen dat onze fietsen de juiste kwaliteit- en veiligheidschecks hebben gehad voordat wij ze naar klanten uitsturen.

Everything you want to know about the service to your doppio can be found at our service center. You can easily schedule an appointment online there.

To the doppio service center

Yes, for the business market we have a partnership with Lease a bike. At the beginning of 2020, a new bicycle plan was launched with which employers can easily make a company doppio available. As an employee you only pay a few euros per month for the lease. Every type of company qualifies for this arrangement, so both large BVs, NVs, but also associations, foundations and natural persons such as self-employed persons or a VOF. The arrangement applies to permanent employees as well as employees with a fixed-term contract.

More information about business lease

Does the display come on when you press the middle button (3 seconds) on the left control unit?


  1. Check if your battery is charged.
  2. Check that the battery is in the ‘on’ position (switch on the end of the battery).
  3. Check whether the battery is properly inserted and whether it is locked.


Is there a red exclamation mark at the top right of your screen?
Contact our doppio service center.

Is there no exclamation mark?
Check the rotation sensor on the right pedal. When you pedal, does a red light appear there?
If so, check if the disc is close enough to the sensor.

Is there no red light at the rotation sensor?
Contact the doppio service center.The rotation sensor may be defective.