Privacy Policy


This Urban Mobility Privacy Statement applies to the collection, use and other forms of processing of personal data by Urban Mobility B.V. in connection with our services, Urban Mobility brand products and this website. By using this website you acknowledge and agree to the terms of this Privacy Statement.

Why do we collect your personal data?
If you choose to register your personal data, contact us or visit our websites, we collect some personal data from you. We may process this personal data for the following purposes:

  1. to communicate with you in a personal way or to inform you about Urban Mobility branded products and/or services;
  2. providing customer service, including service related to purchasing services and/or products, fulfilling warranty obligations and product withdrawals for our own services and those of affiliated companies, and handling complaints and inquiries;
  3. to process your purchase of Urban Mobility branded products, including financial and logistical processing;
  4. to process your account with Urban Mobility;
  5. process your participation in contests, promotions, surveys or website features;
  6. conduct market research and improve our business, services and Urban Mobility branded products;
  7. perform and report on statistical analyses;
  8. providing services on the Internet;
  9. communicating with data subjects and offering a loyalty program;
  10. providing app functionalities, including sending relevant commercial messages;
  11. communicate with you future promotional and marketing technical information, including direct marketing and retargeting purposes;
  12. to comply with our legal responsibilities, resolve disputes and enforce our agreements;
  13. as otherwise specified at or about the time the personal data is collected.

What personal data do we collect?
Exactly what data we collect depends on what you use and how you use it. In general, we collect and use three categories of data:

Information you provide

This is the data that you enter yourself when you visit our websites or use our products or services. This data includes, for example, your name, address, place of residence, gender, e-mail address, telephone number, age, date of birth, Urban Mobility products that you have purchased, the account name and passwords that you create, bank details for paying Urban Mobility products, etc.

Data collected through sensors

Many products are equipped with one or more sensors or use the sensors of the devices on which the products run. Examples of sensors are GPS receivers, Wi-Fi or Bluetooth receivers, a camera and touchscreens.

In accordance with the purposes, the data collected through the sensors about you and the devices used will be sent to Urban Mobility and other parties for further processing.


This is data that is collected or automatically generated while you use Urban Mobility’s websites, products or services. Metadata is often collected or generated when you use a computing device or when you transmit data over a computer network, such as the Internet. This data includes data that you use in the user interface and during other device activities, as well as IP addresses, unique device identifiers, MAC addresses of Wi-Fi and Bluetooth devices, cookies, and data from computer activities.

How do we collect your personal data?
Below is indicated per way which category of personal data we collect and for what purposes we use it:

Ways of collecting Categories personal data collection Purpose
Newsletter Information you provide Above described reasons: 1, 2, 6, 7, 8, 11, 12 & 13
Contact form customer support Information you provide Above described reasons: 1, 2, 6, 7, 8, 11, 12 & 13
doppio Bikes account Information you provide Above described reasons:  1, 2, 4, 6, 7, 8, 9, 11, 12 & 13
Registration of product

Information you provide


Above described reasons: 1, 2, 3, 6, 7, 8, 9, 11, 12 & 13
Purchase Current Mobility products online Information you provide Above described reasons: 1, 2, 3, 6, 7, 8, 9, 11, 12 & 13
Taking part in a promotion, event or online forum. Information you provide Above described reasons: 1, 5, 6, 7, 8, 11, 12 & 13
Visiting our websites (cookies)
  • Metadata

Read our Cookie policy for all details

Above described reasons: 6, 7, 8, 11, 12, & 13
Loggin in via sociale media on our website

Information you provide

We never get access to your account, but only see your account name and the messages you post.

Above described reasons: 1, 6, 7, 8, 11, 12 & 13
Using the app
  • Information you provide
  • Data collected through sensors
  • Metadata

You will be additionally informed about this in the privacy statement at the time of installing the app

Above described reasons: 1, 2, 6, 7, 8, 10, 11, 12 & 13

If you choose to register your personal data in one of the above ways or visit our websites and accept the cookies, you authorize Urban Mobility and its suppliers to collect, store, use, disclose your personal data for legal purposes and otherwise to be processed in accordance with the purposes described above.

Who is responsible for the processing of your personal data?
DOPPIO BIKES (Urban Mobility B.V. Laan van Kronenburg 14 1183 AS, The Netherlands) is the legal person responsible for all collection and all processing of your personal data in connection with Urban Mobility’s branded products, services and websites.

doppio Bikes is part of Urban Mobilty B.V. and its affiliated companies. Urban Mobility B.V. is committed to respecting and protecting your privacy and the security of the personal data you share with us.

How do we share or transfer your personal data?

Urban Mobility BV may share your personal data with external parties to perform certain activities on behalf of Urban Mobility BV. Other than described in this Privacy Statement, Urban Mobility will not sell, rent, lease or offer your personal data to third parties to use your personal data for their own purposes. Urban Mobility requires these external parties to carefully process and protect your personal data.

Urban Mobility BV can sell (part of) a company to another company. If such business is related to Urban Mobility BV, such transfer of ownership may include the transfer of your personal data to the new owner.

We will only disclose your personal information if permitted or authorized by law, is necessary to prevent or combat fraud, is necessary for dispute resolution, or is necessary for any other legitimate need that outweighs your privacy interests in the circumstances, such as security of our company and the safety of our staff.

How do we protect your personal data?

Urban Mobility will take appropriate technical and organizational security measures against loss or unlawful processing of your personal data. This may include the use of secure registration forms, data encryption and restriction of access to your personal data.

Certain countries do not have an adequate level of protection for personal data. However, you can rest assured that Urban Mobility BV will take appropriate security measures with regard to confidentiality and access to your data.

How long do we keep your personal data?
After you have used the opt-out option or deleted your account, your personal data will be deleted within a reasonable period of time. We have a retention period policy for this and only keep the personal data that is necessary for compliance with legal obligations, the settlement of disputes and the enforcement of our agreements.

Cookies, web beacons and similar techniques
When you visit or use our websites, services, applications, communication services (such as email) and tools, we may use cookies, web beacons and other similar technologies to store information to provide you with a better, faster and more secure browsing experience .

Please see our Urban Mobility Cookie Policy for an explanation of cookies, web beacons and similar technologies, how we use them and how you can control them.

We recommend that parents take an active role in monitoring the online activity of their children under the age of 16. Urban Mobility BV will under no circumstances attempt to collect personal data from children and will under no circumstances consciously communicate with children. However, if we need to communicate with a child, we will provide the parent or legal guardian with the opportunity to consent before using the child’s personal information, unless we are merely responding to a child’s question or request.

Policy changes
We may change this Urban Mobility Privacy Statement from time to time. We will inform you about changes to our Privacy Statement, but we also recommend that you consult this Privacy Statement regularly. This Privacy Statement was last amended on February 18, 2021.

Questions & Feedback
Send your questions and comments about privacy to

You can also request access to your personal data at any time and request rectification and/or deletion of your data if data is incorrect or irrelevant for the stated purposes. To do this, you can contact the above e-mail address.